Frequent Asked Questions
We have collected a series of questions to be detailed with our customers.
1
What is the booking process?
We have created a simple 24/7 Online booking system for all of our customers to book on our site. Step One: Click on the type of booking you want, Step Two: Select the date, Step Three: Select any additional features you may need., Step Four: Make Payment., Step Five: Sign all documents, Step 6: The remaining balance is required 14 days prior to your event date. *A deposit is required to guarantee the date and time for all clients utilizing the Grand Epicurean Venue. No “tentative” holds may be placed on banquet room rentals without this initial deposit. The deposit will go towards the payment of your final event bill.
2
Can I add extra time before or after booking my event?
Yes, you can add extra time if there is not an event booked and the time preference is available. Fees applies for extra time added to your allotted time. Additional event hours may be purchased for $100/hr.
3
Can I become a vendor at your upcoming events?
Yes, we allow vendors to book our upcoming events by visiting our EVENTS page and registering.
4
How do I get my deposit after the event is over?
The client hereby agrees to the following set policies for the date and time specified on the contract. Violation of any part of this contract will yield a loss of client’s security deposit:
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Grand Epicurean reserves the right to withhold any security deposit if any substantial damages are made to the facility or outside property, the venue not cleaned, or not vacating premises at end of rental time specified in contract. We do give a 15 minute grace period to vacate.
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Deposit of $300 is required in cash or card. When security deposit is refundable it is 72 hours when paid in cash and 7-14 days if deposit was paid through card from event date, confirmation email will be sent.
5
Are there any noise restrictions?
Our venue is specially insulated to ensure all noise & music stays inside the ballroom. During any louder music portion of your event, we do ask that the doors remain closed to help minimize music leaving the venue. Due to this we do not have restrictions on volume level.
6
What is the cancellation and/ or refund policy?
The 50% deposit paid at booking is non-refundable. If Lessee chooses to cancel this Agreement 14 days or less prior to the Event, Lessee will owe 100% of the total rental fee and receive no refund. Exceptions can be made for re-scheduling if given notice at least 14 days before event. Peer space policy is as listed on their website.
7
What is the cost of the venue rental?
Our venue rental costs fluctuate based on the day of the week with Fridays-Saturdays being highest, and Mondays -Thursdays lowest. Your cost will also fluctuate based on what services you choose to add on. Give us a call to find out more or to schedule an in person consultation! Please keep in mind all pricing is listed and available to you 24/7 for your specific date, venue, & event needs. Pricing & What is included.
8
How far in advance should we book the venue?
9
Can I bring in my own alcohol?
Yes, you can provide alcohol for your guests, but all alcohol must be served by tip-certified bartenders, or one of our preferred vendors. A certified copy of their bartending license must be turned in and displayed at all times one week prior to event.
Eleven 21 Mixology
Mobile Bartender
Contact : 248.702.5061
10
Who does the setup and breakdown of my tables and chairs?
You as the lessee is required to put tables and chairs back in place before leaving.
11
Are there any decorating restrictions?
Yes, you may only affix objects to the walls with painters tape or command strips. We do allow draping and rigging from the ceiling and our chandeliers when done by a professional company. We do not allow the use of glitter, confetti, stickers or silly string. Rose petals ( ONLY allowed only for weddings ceremonies and marriage proposals), rice, and/or bird seed may only be used outside the facility and must be cleaned up after the event.
12
Is your venue wheelchair accessible?
Yes. Our Venue, (2) Bathrooms, and parking lot is wheelchair accessible.
13
Are tables and chairs provided?
Chairs
95 Banquet chairs
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Tables
60-inch round tables – 4 (wood top)
72-inch round tables – 5 (wood top)
30-inch cocktail tables – 2 (wood top)
8 ft rectangle – 4
6 ft rectangle – 7
14
How do I schedule a tour?
We schedule 30 minute tours on Mondays 8:00 am-9:00 am., Wednesdays 10:00 pm-6:00 pm., and Saturdays 10:00 pm-3:00 pm starting. Please schedule your appointment here SCHEDULE TOUR
15
Do you have a kitchen?
We have a kitchenette which includes a refrigerator, counter with sink, and a microwave. (NO stove)
16
If I am a Marketplace host how many vendors does the venue hold?
Our venue hold up to 30 vendors comfortably.
Give us a call
If you have additional questions and they are not listed above. Please feel free to give us a call.